Unprofessional and inconvenience
<p>Mtn has been the most uncaring service provider lately. I have been a loyal Mtn subscriber but lately have been taken from pillar to post to solve a small issue. In January this year I requested one of my contracts***) be converted to prepaid. To date this has not been done I call every month and get told the same story'I will send an email to retention to find out' I requested direct contact with this retention people but seems there is non and it's clear they just sitting there not doing anything. Other thing after resolving the ***** issue on my account I had about R2000 in my account but still Mtn debit my bank account even though they still owe me. I asked why am I being devoted because they owe me still get same answer 'will send email to accounts' I feel like I need to do admin for someone who sits there not caring about the inconvenience they causing me spending company time trying to do someone's job.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract for cell *** has been cancelled and converted to prepaid.
The ***** department has closed the request and cancelled cell *** and ***. Journal of R4131.86 has been passed to the account on the 31-3-2016. The balance for R480.48 has been refunded to your bank account.
The account balance on the 18-3-2016=R4131.86 minus R3651.38=R480.48
The subscription fee from February - May 2016 for cell *** (R208.71) will be credited, note that content usage will not be credited due to this service not part of MTN service. The credit will reflect in 2 days.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract for cell *** has been cancelled and converted to prepaid.
The ***** department has closed the request and cancelled cell *** and ***. Journal of R4131.86 has been passed to the account on the 31-3-2016. The balance for R480.48 has been refunded to your bank account.
The account balance on the 18-3-2016=R4131.86 minus R3651.38=R480.48
The subscription fee from February - May 2016 for cell *** (R208.71) will be credited, note that content usage will not be credited due to this service not part of MTN service. The credit will reflect in 2 days.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for the response, however I would like to know why am I still debited even though I have credit.
Thank you for the response, however I would like to know why am I still debited even though I have credit.