Unprofessional and ***********

On the 07th Dec 2021 I called Mtn call centre to cancel the data contract, I spoke with Sanelisiwe who told me she is cancelling the contract but will officially be cancelled on the 7th January 2022 since I have to serve 30days notice.

On the 13th January 2022 I called again to confirm the cancelation cos I could see that I still have data. I spoke with the lady who told me my contract was NOT canceled, she told me she'll cancel it and it will take 3days to cancel but unfortunately I have to pay the amount of R539.00 month end which I asked that why should I have to pay for their mistake

Then she transferred me to another lady who told me that she's escalating the matter to the supervisor via email and I will receive a call within 48-72 hours.she gave me ref number ***

No-one called me until I called again on the 24th January and spoke with Ron who told me my contract was canceled on the 13th January but I still have to pay R539.00 month end of January, I asked again why should I pay for their mistake and incompetence? but I didn't not get an answer, I was given ref number ***.