Unprofessional and disappointing service from MTN cancellations and support

I cancelled my MTN Home 5G Internet contract over two and a half months ago, and I’m still waiting for my refund.

I bought the package on 1 August 2025 but cancelled it on 15 August 2025 because the service was unstable and slow. I received cancellation confirmation on 18 August 2025, but since then, the refund process has been a nightmare.

Despite MTN advertising the package as month-to-month and pro-rata billed, I was told I would only be refunded for one full month and not the unused days in August. No one—from the branch to the call centre or even a supervisor—could clearly explain why.

I’ve had to call multiple times, been passed between the call centre and the branch, and given several reference numbers. Each time I was told to wait longer, but nothing has been resolved. To date, I have only received one proactive call from MTN.

It’s now been more than two months with no refund and no clear communication. This experience has been deeply disappointing and unprofessional.