TM
T M
1 reviews | Active since Nov 2015
02 Nov 2015, 20:42
Unprofessional
I got an upgrade from MTN at the beginning of the month of October and I was told I would get 500MB bonus data as per contract. The consultant assisting from the shop also said I would get 10Gig of data for the next 3 months. A month has gone by and no data received only being transferred from MTN Contact Centre and MTN East Gate. I have been patient long enough. Please assist
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Replies (1)
MTN South Africa's replyOfficial
03 Nov 2015, 09:47Hello t mneube ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. kindly note that we have escalated this matter to the relevant department for urgent assistance. Your data bundle will be loaded as soon as possible.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. kindly note that we have escalated this matter to the relevant department for urgent assistance. Your data bundle will be loaded as soon as possible.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply03 Nov 2015, 09:47
Official
Hello t mneube ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. kindly note that we have escalated this matter to the relevant department for urgent assistance. Your data bundle will be loaded as soon as possible.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. kindly note that we have escalated this matter to the relevant department for urgent assistance. Your data bundle will be loaded as soon as possible.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,