BL
Brandon L
1 reviews | Active since Sept 2015
27 Sept 2015, 11:34
Unprofessional
I recently took out a new contract with MTN. ***, after 4 days I report to George MTN Branch. The mobile\s speaker does not work. At that stage I was not near an MTN store. Take it to the store
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Replies (1)
MTN South Africa's replyOfficial
29 Sept 2015, 10:09Hello B Losper,
We are sorry for any inconvenience caused.
We've managed to locate the booking that was done for your device (OSGSC***).
The technician that worked on the device, noted that there was a crack on the left side of the screen and not a scratch. This leads to physical damage on the device and voids the warranty.
We will suggest that you call *** and speak directly to the management within our High Volume Repair Centre, alternatively you can speak to Sony directly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We've managed to locate the booking that was done for your device (OSGSC***).
The technician that worked on the device, noted that there was a crack on the left side of the screen and not a scratch. This leads to physical damage on the device and voids the warranty.
We will suggest that you call *** and speak directly to the management within our High Volume Repair Centre, alternatively you can speak to Sony directly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply29 Sept 2015, 10:09
Official
Hello B Losper,
We are sorry for any inconvenience caused.
We've managed to locate the booking that was done for your device (OSGSC***).
The technician that worked on the device, noted that there was a crack on the left side of the screen and not a scratch. This leads to physical damage on the device and voids the warranty.
We will suggest that you call *** and speak directly to the management within our High Volume Repair Centre, alternatively you can speak to Sony directly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We've managed to locate the booking that was done for your device (OSGSC***).
The technician that worked on the device, noted that there was a crack on the left side of the screen and not a scratch. This leads to physical damage on the device and voids the warranty.
We will suggest that you call *** and speak directly to the management within our High Volume Repair Centre, alternatively you can speak to Sony directly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,