unprofessional

My boyfriend took out insurance for a cell phone he took on contract at MTN. Our first problem we had was when , we went to inquire about the insurance the conclusion at MTN by Cape town Internal Airport. Has put down the wrong number for which the insurance had to be.

So we went to MTN at N1 city mall, where the consultation told us that she will correct it and that the insurance company will get hold of him, just to confirm this new insurance.

Months has passed and nothing was deduced from his account. This is when we contacted the insurance personally. The consulted them told us that we need to contact MTN 808 number to speak with the billing department and they couldn't help us also. Then we emailed ********** . She told us everything is sorted out. this was in JULY.

At the end of July it was my account which has been deduced and not my boyfriends account. Which is very confusing as i did not take out any insurance for any device. When i contacted MTN they told me that insurance has been taken out on my account. This is when i asked him if I give any authorization for MTN to deduced money from my account. This is when they told me that there has been a mess-up about the insurance and I told them that they are not answering my question about them taking money out of my account with out me giving them the right away. So i contacted ********** 084 and the consulted was helpful in away. Then she wanted to correct the matter but first needed to speak my boyfriend as they need his permission to deducted his account. Then that was when i asked them so they need his permission first but didn't need mine. So how does this work. I also want to know whats going to happen to the money they took out of my bank account and that i couldn't cover other things and i had to go ask people to lend me now the 500 for which they took. which i feel is not right. I NEED ANSWERS AND MY MONEY BACK ASAP. They need to do something about this because i feel like cancelling all my contacts with MTN.