HB
Hendrik B

1 reviews | Active since Oct 2016

08 Oct 2016, 11:02

Unprofessional

<p>Was in a bit of financial problem and couldn't pay my acc and they terminated my contract witch I understand, I had to pay over R8000 so they gave me over to legal, so I managed to pay them the full amount, but a few months down the line the legal department called me and told me to pay the money again, how can they expect me to pay them again I don't have that type of money sitting around, and if you try to call their legal department you are placed on hold for over 20min so you cant even talk to them</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Oct 2016, 10:18
Official

Good day Hendrik Bezuidenhout,

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly provide us with a valid MTN account, or ID number so that we may be able to access your account and assist you accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards,

Bronwyn

REQ:***

Best regards,