VM
Veli M
1 reviews | Active since Jan 2016
07 Jan 2016, 09:34
Unpleasent call centre experience.
Firstly, what is the point of having a call centre if one has to hold on the phone for more than an hour for 3 consecutive days with no one responding to emails either? I personally feel this is pathetic for a service that we actually pay for. I'm having a problem with my cell phone and I need to have it sorted. How else do I get through to the Mtn Insurance?
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Replies (1)
MTN South Africa's replyOfficial
07 Jan 2016, 11:27Hello mrvelimbatha,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Jan 2016, 11:27
Official
Hello mrvelimbatha,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,