UNPLEASANT EXPERIENCE TURNED GOOD

I visited MTN gateway yesterday the 05th of March to cancel my month to month contract at around 17h40, mind you the were closing time is 6pm. There was a query of about 5 people , the consultant in front had clients that they were assisting. One of the male consultants called a lady from the back to assist , she was not very happy to come out and required encouragement , the gentleman even said you will only assist for just 20 minutes and close.

She was not please and one can always tell when you are being assisted by someone who is not willing to help. She listed all the requirements I needed to have to cancel the contract and I confirmed I had everything but instead of the ID I had my drivers license. She said we need your original ID sorry we can't help you. I explained to her that I had called the call centre and I was advised to only bring the router to the branch. To my disappoint she was still unwilling to assist , I stormed out venting and a consultant who had stepped out by the name of Ayanda stopped me to find out what was going on.

He totally change the my experience for horrific to amazing , he was so courteous and apologetic about the situation. He totally made my day, MTN needs more consultants like Ayanda , he is a great asset.