UNPAID CLAIM

Good Day

My name is Musa Mashego and below is my complaint against MTN South Africa.

My cellphone was covered by an insurance company under MTN South Africa since the 19th of July 2021. I lost the device and made an application on the 20th of August 2021. Whilst waiting for the application process to be finalized, I decided to buy another phone with my own money. They have never called me even once but every time I call them, they will ask me to send a certain document. I always cooperate.

When I called them on the 5th of October , they asked me to send them a Customer Pick up document with terms and condition, I emailed it. Today (06/10/2021) I called and the phone was answered by a consultant who introduced herself as Phindile Mbiza, saying that she represents Admim Tech ( A business partner to MTN). I asked to talk to a senior person in her department for clarity on the matter because they previously told me that their turn around time is 14 days but its almost 2 months now, She refused. Please help me

Kind Regards MG Mashego ***