unpaid

Item: MTN South Africa
Rating: 1
Author: Sandiswa P

I have been waiting for mtn to resolve the issue of me owing them R1900, but nothing up todate. I have be in contact with norton lawyers and Mtn consultants nothing was escalating as Kagiso (who responded on my last complaint) promised that they are resolving the matter and MTN they do not even know who Kagiso is. This is irritating me to the max.

Helpful (0)

Replies (4)

Sandiswa P's updateReviewer Update

03 Jul 2018, 15:38

my alternative number is ********** 271

Sandiswa P's update03 Jul 2018, 15:38

Reviewer Update

my alternative number is ********** 271

Sandiswa P's updateReviewer Update

04 Jul 2018, 09:45

If they not responding by the end of business today i will take it further.... this is not on

Sandiswa P's update04 Jul 2018, 09:45

Reviewer Update

If they not responding by the end of business today i will take it further.... this is not on

MTN South Africa's replyOfficial

08 Jul 2018, 17:24

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Please be advised that we have engaged with our legal department to investigate and feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply08 Jul 2018, 17:24

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Please be advised that we have engaged with our legal department to investigate and feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Sandiswa P's updateReviewer Update

19 Jul 2018, 14:49

Hay guys MTN is on my case period didn't you guys said you sorting this out now? and yet you went to another company called MBD for collection. What is it that you guys want from me actually.

Sandiswa P's update19 Jul 2018, 14:49

Reviewer Update

Hay guys MTN is on my case period didn't you guys said you sorting this out now? and yet you went to another company called MBD for collection. What is it that you guys want from me actually.