Unorganised accounts Department at MTN

I had issues regarding my payment with MTN as they never deducted their premium from my account in December and I have proof that I had sufficient funds the whole of December.

January, MTN went and deducted a double instalment which completely ruined my budget so I had to reverse that payment.

This all caused that my account fell further in arrears.

I was contacted by MTN last month and were advised that I am in arrears by R1200 which I made payments arrangements to pay on the 25th of April 2019 and I paid R1230. On the 26th of April 2019 I paid R570 to make up the rest of my instalment of R600 as R30 was already paid on the 25th.

I then received an sms from MTN advising me that I am in arrears by R71.34. I phoned MTN and advised them that I disagree with this amount ads my account is up to date but paid it anyway.

This morning I received an SMS stating that my outgoing calls are suspended because I am in arrears by R669.34. This after I paid R71.34 yesterday and emailed MTN to advise them as such and after I advised them that R600 of this amount is my instalment for May 2019.

I was therefore unfairly cut off and this is unacceptable. The level of standard on which the accounts department at MTN operates is disgraceful and totally unacceptable.

My credit record is looking bad because of an error from MTN in December 2018 and my outgoing calls are blocked due to incompetence and lack of communication on the side of MTN. This is the worst service I received from any company ever.