LS
LARA S
1 reviews | Active since Apr 2013
06 Aug 2015, 07:59
UNNESSARY SMS - OVERDUE ACCOUNT
For the past 3 months i have been receiving sms's notifying me that my MTN account is overdue and informing me to pay more than what my instalment is every month even though i have ALREADY paid on time.<br> I received an sms on 05/08/2015 informing me that my account is overdue and that i must pay an amount of R204.01 to avoid suspension. My monthly instalment every month is R169. I AM SICK OF RECEIVING THESE THREATENING SMS'S when in fact my account is UP TO DATE!!!! This is HARASSMENT and find this totally UNACCEPTABLE from MTN. If i receive any future sms's informing me that my account is overdue i WILL NOT BE PAYING MY ACCOUNT AT ALL!!! SICK OF THIS ****!<br> <br> UNSATISFIED CUSTOMER
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MTN South Africa's replyOfficial
20 Aug 2015, 09:14Hello Brocky25364,
Thank you for your Post
We would like to apologise for the delayed response and the inconvenience this may have caused.
Please be advised that our package subscription fees were revised on the 13/05/2015.
The monthly subscription fee for MTN My Choice 50min is now R80 + R99 for Hardware fee = R179.
Your subscription was: MTN My Choice 50min R70 + R99 for Hardware fee = R169.
We would like to assure you that it is not our intention to displease you and wish to continue improving on our service delivery to you hence we found a need to review our prices.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post
We would like to apologise for the delayed response and the inconvenience this may have caused.
Please be advised that our package subscription fees were revised on the 13/05/2015.
The monthly subscription fee for MTN My Choice 50min is now R80 + R99 for Hardware fee = R179.
Your subscription was: MTN My Choice 50min R70 + R99 for Hardware fee = R169.
We would like to assure you that it is not our intention to displease you and wish to continue improving on our service delivery to you hence we found a need to review our prices.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply20 Aug 2015, 09:14
Official
Hello Brocky25364,
Thank you for your Post
We would like to apologise for the delayed response and the inconvenience this may have caused.
Please be advised that our package subscription fees were revised on the 13/05/2015.
The monthly subscription fee for MTN My Choice 50min is now R80 + R99 for Hardware fee = R179.
Your subscription was: MTN My Choice 50min R70 + R99 for Hardware fee = R169.
We would like to assure you that it is not our intention to displease you and wish to continue improving on our service delivery to you hence we found a need to review our prices.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post
We would like to apologise for the delayed response and the inconvenience this may have caused.
Please be advised that our package subscription fees were revised on the 13/05/2015.
The monthly subscription fee for MTN My Choice 50min is now R80 + R99 for Hardware fee = R179.
Your subscription was: MTN My Choice 50min R70 + R99 for Hardware fee = R169.
We would like to assure you that it is not our intention to displease you and wish to continue improving on our service delivery to you hence we found a need to review our prices.
Kind Regards
Itumeleng Rakoena
REQ:***