Unnecessary torture

Two months ago I moved to Port Alfred and needed WIFI. I have read that MTN ranks as a top provider so went there first. The process of ordering and singing up took an hour in their branch. The package was supposedly for 5G, having been assured this was available at my address. It never came close and was always annoyingly slow. Desperate for good signal I took on a fibre contract with another supplier. The process to cancel MTN, was unbelievably slow. Firstly the office is supposed to open at 9:00. At 9:15 when I arrived nothing was ready and the computer not yet turned on. In a surreal mockery of today's technology the agent had to complete a cancellation form by hand, having printed it out. She then entered the into the computer, printed it out for me to sign. A process that kept me sitting in their branch office for 45 minutes! I won't be going to MTN for anything again.