mM
moloko M

1 reviews | Active since Dec 2018

24 Jan 2019, 08:34

unnecessary billings

I'm really struggling with MTN, I had laid a complaint on Hello Peter before regarding my airtime been taken everyday by MTN, however I have no subscription. I use my Midnight data and exactly at 05:45 in the morning I switch it off, check my airtime and find that it hasn't changed. after 6 when I check it again its all gone. MTN called me before when I laid my first complaint and told me they are aware of this and re imbursed me my airtime. they said they would call me back but I'm waiting while this keeps happening. I want to prot my sim but now they are telling me to wait till month end since I'm under onetoone data contract. in the mean time what do I do.

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jan 2019, 12:29
Official
Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 

Please note that I will investigate your query and revert back to you with feedback.

We would like to assure you that we are actively working to improve our service levels.

Warm RegardsZenetta Portia ViljoenComplaints Management team