tM
thailane M
1 reviews | Active since May 2013
07 Jan 2016, 10:05
unnecesary delays
we are being send pillar to post regarding a cellphone insurance claim pls see conversations below!!<br> <br> \To: [Email Removed]<br> Cc: [Email Removed] <br> <br> Morning Ntombi <br> <br> As per our conversation please see the only communication I got from the insurance and been calling everyday n no reply
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Replies (1)
MTN South Africa's replyOfficial
07 Jan 2016, 16:12Hello Thailane2989,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply07 Jan 2016, 16:12
Official
Hello Thailane2989,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***