UNNACCEPTABLE WAITING TIME AT CALL CENTRE

HAD TO WAIT 17 MINUTES FOR THE CALL CENTRE TO ANSWER THEIR PHONE. THIS IS UNNACCEPTABLE FOR A BUSINESS FIBRE SERVICE THAT WE PAY A LOT OF MONEY FOR. THEY SHOULD AT LEAST HAVE AN OPTION TO PHONE YOU BACK WHEN THEIR CALL CENTRE Q IS SO LONG. I PHONED ********** 360 AND WAITED FOR 17 MINUTES BEFORE SAM ANSWERED.