Unlockinh

Dear MTN

I have not been using your network for years and decided to try it out again. In the beginning you guys were fine, however since this year January your coverage started taking a dip, and it has not been performing its duties as it should. Now amidst loadshedding and all this I understand, which is something we unfortunately do not have control over. However all I requested was for my device to be unlocked and open it up to all networks. I spoke to your Mobile Data Support in Johannesburg and spoke to a consultant named Buyi on the 05th July who gladly assisted me and issued me with a reference number *** amd given me a timescale of 2 -24 hours. I have waited, and even given it time till the 07th July. Nothing, no feedback. I then decided to do a follow up since the 07th. And each time I call I get passed from one department to another. I even requested to speak to your managers who refused to take my calls, and none of them even called me back when your agents said they would.

I then today speak to your Customer Services who advises me that I need to visit an MTN store. Which is something I can do however, being passed from pillar to post since the 7th July, today is the 14th. That is upsetting and an appalling service from MTN and their staff. They take no pride in their jobs. I spoke to a consultant who rudely told me that I need to calm down as its not good for my mental health and heart rate, while giggling on the phone. Is that the type of Customer Services MTN provides. Because if that is the Customer Services you guys provide then I don't want to do Business with MTN any longer.

Coming back to my query. Had your consultants told me on the 05th July that I need to go to a store. I would have been happy right now. But why does it take so long for you guys to give me the correct information! I am livid, because now again I am being inconvenienced. I need to drive to a store, and with our current petrol price that is a massive inconvenience for something that could have been done a week ago!

MTN I am unhappy. The experience I had with you guys caused me a lot of anxiety and stress. And I really would not want to be a user of you guys again!

Please advise me what can be done regarding the terrible experience I had with your network