1 reviews | Active since Oct 2017
********ly suspending service 5 times in a row for 2 weeks even though payment was made a week before and shows up on their systems
My debit order bounced in the beginning of month. Rearranged the debit order with mtn, a week thereafter my service was suspended ongoing 5 consecutive times after continuously phoning them and asking them to reactivate my service. 5 TIMES! Only after threatening them with legal action did it stop. No apologies, no notices, and no refunds from Mtn's side for the week I sat without service. Very frustrating and unprofessional. Doubt I'll be renewing my contract
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that it was suspended due to returned debit order after it went through again successfully your line was reconnected.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that it was suspended due to returned debit order after it went through again successfully your line was reconnected.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team