JM
Jabulani M

1 reviews | Active since Jul 2015

22 Jul 2016, 15:18

********ly put on credit bureau

<p>I am very angry, I have been MTN customer for almost 10 years now.</p> <p> </p> <p>My contract ended around November 2015 and I received a call from MTN to give me an offer of airtime on a monthly bases but to my surprise, almost 7 months late my account has not been updated and I have been put on credit bureau.</p> <p> </p> <p>I am very angry because MTN has been debiting my account without any issues but they feel they have the right to put their client’s names in the mud (credit bureau).</p> <p>This is really affecting my credit record and it is sad that they are doing this to their loyal clients.</p> <p> </p> <p>I have been calling MTN helpline numerus times and they keep telling me my account is up to date on their side…… How is that gonna help because I am on credit because of their unprofessionalism?</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply25 Jul 2016, 11:05
Official

Good Day Jabulani

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ: **********

JM
Jabulani M's update08 Aug 2016, 12:49
Reviewer Update

Good day

I really appreciate the respose I received from MTN however it is two weeks now without any concultation or a phone call from your offices on the legal process of the matter at hand?

Your prompt assistance will be much appreciated as my life is currently on stand still because of this issue.

Best regards

Jabu