********ly MTN Debited R18 000

I upgraded online on the 18th of November to the below deal (the OPPO Reno5 5G with a watch as per advertised), The phone was delivered on the 24th of November through DSV and the freebee was the ear pods not the watch (as advertised)

I went to the Canal Walk MTN on Saturday the 26th of November and returned everything and Shakeena assisted me and said she will keep aside for me the Oppo 5 and watch as she understands MTN was at fault and there is a 10 days cooling off period where the upgrade can be returned at no extra cost (which I did) REF IRMS981771.

As instructed I called and cancelled the upgrade (with in my rights)

On the 4th of January R18 483.20 was debited off my account of which R15 016.52 was for the cancelation (which is incorrect)

I called FNB as they need to refund the amount as I do not have that type of money and MTN was in the wrong not me.

I have ever since tried to sort this out with no help.

Unfortunately my next step is the national consumer commission. I really did hope MTN will assist with sorting this out.