********l upgrade

In July I was called by a call Centre when offering me an upgrade which I refused to take because my contract had expired and I intended to cancel it. To my surprise when I called in October to cancel the contract I was told that I had upgraded and it will end in 2017. I notified the call Centre agent that I have never agreed to an upgrade and I have not signed anywhere to upgrade. He then told me that he will escalate my problem to ***** department. I then called again on the 6th of December and again the contract was not canceled. Kagiso the guy who was helping me told me he will send an email to channels enquiery and include me on the email. I was told that I will get a response in three days time and I still have not received response. <br> <br> I would appreciate it if I can get feedback with regards to this. As I can't continue paying for a contract I didn't want to upgrade.