ZM
Zukile M
1 reviews | Active since Feb 2018
09 Feb 2018, 15:04
********l subscribtions
Everytime i load airtime on my number i recieve messages that i have subscribed to certain sites which subtracts my airtime , i have tried to speak to MTN useless consultants who says everytime that they have unsubscribed me on those sites and i must wait for 24 hours before i load airtime which i do everytime and i am still in the same position. i get responses from their consultants " may be you went onto a site or maybe ect etc!!! no one can resolve this issue i am now deactivating my number
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MTN South Africa's replyOfficial
11 Feb 2018, 21:59Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we cancelled the subscription from your number,please dial *141*5# to check content charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply11 Feb 2018, 21:59
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we cancelled the subscription from your number,please dial *141*5# to check content charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,