DM
DRIEKA M

1 reviews | Active since May 2012

07 Dec 2015, 08:01

********L ITC LISTING

For the past six weeks I phoned everyday and spoke to 10 different people at MTN sending proof of payment for October 2015. Needless to say it has not been allocated. Thy cut my phone off every week. I went to 14th Avenue head office and were treated like a ******** at security and then when I eventually went into the building the one and only person on the ground floor informed me that no one is at work, no manager, supervisor, accounts or legal dept he is the only one in that huge building. Even Westgate branch tried to resolve this and also emailed to various people. The payment is still not allocated and they ********ly listed me on ITC causing me to loose a tablet contract for R59,00 per month from Cell C. No wonder MTN is falling apart and have to pay fines. Their customer service or legal dept does not know what they are doing. I am taking this matter to the media because I am sure I am not the only person in South Africa with this kind of treatment or problem. I also get charged for date even thou I still use a Blackberry bold and are entitled to BIS.

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Dec 2015, 11:03
Official
Hello drieka marais,

We are truly sorry for any inconvenience caused and for the breakdown in service experienced.

We see that you've been getting assistance from Palesa from our call centre, who is trying to locate the payment. She does note that a payment of R550.00 is reflecting on the account since July 2015.

We've now done a follow up with Palesa and her direct Supervisor to confirm the progress of the request.

Regards
Tim
MTN Complaints Management Team: REQ:***