********L ITC Listing

<p>My name has been improperly listed on ITC and handed over to SAYA recoveries ********ly for a contract that I’m NOT responsible for.</p> <p>This is ********.</p> <p> </p> <p>The contract in question is for mobile number ********** . SAYA recoveries consultant Mzwakhe ( ********** ) has also been trying to contact MTN to have this resolved. No one is coming back to him.</p> <p> </p> <p>This contract has been handed over to MTN legal on account A ********** .</p> <p>I contacted MTN accounts department on ********** and I was told to contact MTN Legal on ********** but the line is on FAX line mode. No luck again.</p> <p> </p> <p>This is affecting my credit record and I want this resolved and removed from ITC.</p> <p> </p> <p>Summary:</p> <p> This contract was terminated well within the MTN returns policy because the device was faulty. I have been to and from MTN offices at 14th Avenue, Fairlands JHB trying to resolve this but with no luck. I returned the device to MTN a long time ago well within their returns policy for either an exchange, refund or cancellation as per their policies. I asked for a cancellation well within my rights. Over several months after I repeatedly asked MTN to stop debiting me and close the contract with little success. Bear in mind I don’t have the device with me AT ALL.</p> <p> </p> <p>Months later, Finally the account/contract was closed ( ********** ) was cancelled as per communication from Rosetta Photshwane on 22 March 2016 and that she is awaiting feedback from the repairs department for approval on the outstanding amount which was billed, accumulated after having brought the faulty device within the return policy timeframe. My bank account was still being billed of a device that I don’t have ownership of yet returned. Month on month I’ve had to reverse the MTN ******** debit of such a device. Please see below e-mail highlighted in yellow.</p> <p> </p> <p>Since then I have not had a response.</p> <p> </p> <p>MTN has now listed me on ITC, ********LY, and this is causing MAJOR issues for my credit application.</p> <p> </p> <p>PLEASE, PLEASE resolve this for me.</p> <p> </p>