******** Upgrade of Contract

I was upgraded, by a third party organisation, despite my explicit instructions, and have spent more than 10 hours collectively trying to get a copy of the voice recording which would no doubt support my claims.

I spoken to MTN customer service, retention's, sales, and 2 independent service providers to try and get a copy of the voice recordings, but after more than six months, still no one can help me!

I have even reach out to ICASA, and both mails have come back saying the mailbox is full.

I have ZERO faith in MTN's ability to take ownership of a client query, and actually offer assistance to a client of over 10 years!!