MN
Meyer N

1 reviews | Active since Jun 2017

12 Jun 2017, 13:57

******** upgrade

<p>My wife's contract got upgraded by MTN without anyone contacting us from MTN. Customer services just giving us the run around and ********** 667 doesn't even bother to answer! VERY DISSAPOINTED with MTN!!</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Jun 2017, 20:34
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly email us the certified copy of your ID and affidavit specifying that you did not request for an upgrade.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike