******** renewal of contract.

2015 January I was in contract agreement with MTN (A ********** ) cell phone number allocated to me was ********** 073. During the period of my contract I encountered some financial difficulties I couldn't pay my account, my account went into arrears and handed over to the legal department and my line was suspended. I then made arrangements to settle my account. My arrears were paid up on the 18th of December 2017 after paying R1743.51.

on the 28th of December 2017, I received an email from Happy Simelane informing me that my line had been re-connected and a new number was allocated ********** , no SIM card was issued. On the 26th of January 2018 I went to the MTN store in Heidelberg to upgrade my contract, only to be told that I had already upgraded and my next upgrade date was August 2019. the thing is I didn't upgrade as I was refused an upgrade and now I am being billed +/- R 380 monthly as if I had entered into a new contract and now the account is at legal... again.

I have called and sent many emails to MTN, no one is heading my call.