MG
Mulalo G
1 reviews | Active since Mar 2014
17 Jun 2020, 13:28
******** lines suspension
MTN suspended my services even though I have paid and have never missed payment. At first their systems were bouncing payment back but I later paid on the 12th of this month.
Please open my lines with immediate effect because I do not owe you a sent. Furthermore, please teach/orientate your consultants about your services. They seems blank and unknowledgeable about your services.
I don't want to say much. Just unblock me because I do not owe you.
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Replies (1)MG
Mulalo G's updateReviewer Update
17 Jun 2020, 21:19I suppose MTN want me to go into details.
MTN Suspended my services on the 12th of June claiming non payment. I went ahead and checked my payment history to find any error on my stop orders. I therefore paid MTN the same date and my lines were restored. 5 days down the line the 17th June MTN suspended my services and sent me an sms that this is a final reminder of non-payment. I have since paid so I no longer understand why.
Please unblock me I don't owe you. I have been your loyal customer for 12 years. 12 years and this is how you treat me with all the 5 lines I have with you?? I can still go to other network providers if that is what MTN wants. I mean I have 5 contracts with MTN and they are up to date but 3 of them are blocked. How pathetic. You don't even respond to my queries. I can't contact your call centre. What type of business is this actually??
MTN Suspended my services on the 12th of June claiming non payment. I went ahead and checked my payment history to find any error on my stop orders. I therefore paid MTN the same date and my lines were restored. 5 days down the line the 17th June MTN suspended my services and sent me an sms that this is a final reminder of non-payment. I have since paid so I no longer understand why.
Please unblock me I don't owe you. I have been your loyal customer for 12 years. 12 years and this is how you treat me with all the 5 lines I have with you?? I can still go to other network providers if that is what MTN wants. I mean I have 5 contracts with MTN and they are up to date but 3 of them are blocked. How pathetic. You don't even respond to my queries. I can't contact your call centre. What type of business is this actually??
MG
Mulalo G's update17 Jun 2020, 21:19
Reviewer Update
I suppose MTN want me to go into details.
MTN Suspended my services on the 12th of June claiming non payment. I went ahead and checked my payment history to find any error on my stop orders. I therefore paid MTN the same date and my lines were restored. 5 days down the line the 17th June MTN suspended my services and sent me an sms that this is a final reminder of non-payment. I have since paid so I no longer understand why.
Please unblock me I don't owe you. I have been your loyal customer for 12 years. 12 years and this is how you treat me with all the 5 lines I have with you?? I can still go to other network providers if that is what MTN wants. I mean I have 5 contracts with MTN and they are up to date but 3 of them are blocked. How pathetic. You don't even respond to my queries. I can't contact your call centre. What type of business is this actually??
MTN Suspended my services on the 12th of June claiming non payment. I went ahead and checked my payment history to find any error on my stop orders. I therefore paid MTN the same date and my lines were restored. 5 days down the line the 17th June MTN suspended my services and sent me an sms that this is a final reminder of non-payment. I have since paid so I no longer understand why.
Please unblock me I don't owe you. I have been your loyal customer for 12 years. 12 years and this is how you treat me with all the 5 lines I have with you?? I can still go to other network providers if that is what MTN wants. I mean I have 5 contracts with MTN and they are up to date but 3 of them are blocked. How pathetic. You don't even respond to my queries. I can't contact your call centre. What type of business is this actually??