LM
LESEGO M
1 reviews | Active since Sept 2013
02 Feb 2016, 14:31
******** DEDUCTION
29 NOVEMBER 2015 I CALLED TO CANCEL THE CONTRACT THAT ENDED 30 SEPTEMBER 2015, SPOKE TO MARVIN WHO TOLD ME MY REQUEST WILL BE ACTION. 30 DECEMBER 2015 MY MONEY IS DEDUCTED FROM MY ACCOUNT. 14 JANUARY 2016 I CALLED MTN AGAIN SPOKE TO TABISA (***) WHO TOLD ME MY REQUEST WILL BE ACTIONED IN 3 DAYS. 21 JANUARY 2016 GOT AN SMS CONFIRMING THAT I'M ON PREPAID. 30 JANUARY 2016 MY MONEY IS BEING DEDUCTED AGAIN.<br> <br> HOW HARD CAN IT BE TO STOP THE BILLING REALLY NOW...<br> I WANT ALL MY MONEY BACK IN MY ACCOUNT IN 2 DAYS AND THIS CONTRACT CANCELLED. I'VE BEEN TOO PATIENT WITH MTN
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Feb 2016, 15:02Hello lesegomo,
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the request was processed late. We have now taken a decision to credit the account with R620.02 including VAT. Once this is credited, will we then be able to request our Banking Department to do the refund into your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the request was processed late. We have now taken a decision to credit the account with R620.02 including VAT. Once this is credited, will we then be able to request our Banking Department to do the refund into your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Feb 2016, 15:02
Official
Hello lesegomo,
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the request was processed late. We have now taken a decision to credit the account with R620.02 including VAT. Once this is credited, will we then be able to request our Banking Department to do the refund into your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the request was processed late. We have now taken a decision to credit the account with R620.02 including VAT. Once this is credited, will we then be able to request our Banking Department to do the refund into your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's replyOfficial
03 Feb 2016, 15:02Hello lesegomo,
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the request was processed late. We have now taken a decision to credit the account with R620.02 including VAT. Once this is credited, will we then be able to request our Banking Department to do the refund into your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the request was processed late. We have now taken a decision to credit the account with R620.02 including VAT. Once this is credited, will we then be able to request our Banking Department to do the refund into your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Feb 2016, 15:02
Official
Hello lesegomo,
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the request was processed late. We have now taken a decision to credit the account with R620.02 including VAT. Once this is credited, will we then be able to request our Banking Department to do the refund into your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the request was processed late. We have now taken a decision to credit the account with R620.02 including VAT. Once this is credited, will we then be able to request our Banking Department to do the refund into your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***