SK
Sade K

1 reviews | Active since Jun 2015

04 Jun 2015, 15:50

******** Debiting

To Whom it may concern,<br> <br> My husband and i have been with MTN for a long time and never skipped a debit order always on time. It is unfortunate that we had to cancel our contracts as we were leaving the country.<br> <br> The good citizens that we are we paid up my husbands account for his contract to be cancelled and waited a month to cancel mine at no charge.<br> <br> BUT WAIT.... they still go and debit both our accounts - How much more Money does MTN Want???<br> <br> And to get in touch with the right person - What a night mare!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Jun 2015, 14:46
Official
Hello sade.kaiser,

Thank you for posting.

Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.

Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.

Hope the above is in order and would once again like to apologise for the inconvenience this has caused you.

Regards
Jean
REQ:***

Best regards,