1 reviews | Active since Jun 2016
******** debit order.
<p>I have been using mtn contract from 2008 up to date and paying only my agreed instalments. During March I made an uprade at Postmasburg and our agreed instalments was R226. I was surprised during the month end of May when R 440 was deducted from my account when I questioned was told that I used ussd data which I knew nothing about and even when I made an upgrade I was never informed about any ussd. I told them to remove that thing from my account. Month end of June the account came out as R1398 which is also high I was told about ussd again Even though I told them to remove it. I made laid a quiry and told that they will investigate and come back me but they didn't. I am surprised because my contract is a top up when ever my data are depleted I purchase airtime. Now Mtn just sent me a message that if I don't pay that R1398 will be suspended. I feel like Mtn is trying to ***** me.</p>
Good Day Jerry Mtetesi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that My MTNChoice package offers the ability to recharge at any time and the flexibility to spend out of your Usage Limit. Please note that the usage limit was set up to R0.00 from MTN side on the 09-03-2016 the system reflect as well that the usage limit has been changed by the user of the device via the USSD code. The system allow you to use up the free minutes and data received with the package. Once this has been depleted the account changed then to Top Up package where you need to load data and airtime.
Due to the usage limit change the system will then allow you to make any extra calls or data usage as per the usage changed, note that the USSD code #141#5# has been used for this change.
The system reflect that the usage limit has been changed back to R0.00 from R1,466.00 on 21-06-2016 via the USSD code. The usage has been validated and the charges are correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Jerry Mtetesi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that My MTNChoice package offers the ability to recharge at any time and the flexibility to spend out of your Usage Limit. Please note that the usage limit was set up to R0.00 from MTN side on the 09-03-2016 the system reflect as well that the usage limit has been changed by the user of the device via the USSD code. The system allow you to use up the free minutes and data received with the package. Once this has been depleted the account changed then to Top Up package where you need to load data and airtime.
Due to the usage limit change the system will then allow you to make any extra calls or data usage as per the usage changed, note that the USSD code #141#5# has been used for this change.
The system reflect that the usage limit has been changed back to R0.00 from R1,466.00 on 21-06-2016 via the USSD code. The usage has been validated and the charges are correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
I believe someone from Mtn is Tempering with my account because I top up my data whenever they are finish. when i went to Mtn on the month end of May after paying R440 I was told that it was set back to 0.00 but now you are telling me it was changed on 21-06-2016. I'm not gona pay for something that I have never used. I think Mtn must take their phone so that we can part ways.
I believe someone from Mtn is Tempering with my account because I top up my data whenever they are finish. when i went to Mtn on the month end of May after paying R440 I was told that it was set back to 0.00 but now you are telling me it was changed on 21-06-2016. I'm not gona pay for something that I have never used. I think Mtn must take their phone so that we can part ways.
Zukiswa check on your system how often I purchase data with my bank account than tell me when did I use the data that cost 1498 within a month
Zukiswa check on your system how often I purchase data with my bank account than tell me when did I use the data that cost 1498 within a month