1 reviews | Active since Jul 2016
******** Debit
<p>Mtn changed my Top up contract without my knowledge. Contract ended over a year ago, and they automatically switched from Top up to Open ended contract without contacting me.</p> <p> </p> <p>I was debited an amount of R2800 last month after enquiring why the balance on my invoice was high.</p> <p> </p> <p>I would like mtn to refund me my money back.</p> <p> </p> <p> </p>
Good Day Mahosia Mojela
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly be advised that MTN Broadband package is an open contract. Please note that after you depleted your monthly allocated data you were then charged out of bundle rate. We have sent a request to our Billing department to validate the usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Mahosia Mojela
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly be advised that MTN Broadband package is an open contract. Please note that after you depleted your monthly allocated data you were then charged out of bundle rate. We have sent a request to our Billing department to validate the usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********