******** CONTRACT TAKEN WITHOUT MY CONCERN

I have been with MTN for over the past 5 years. Sometime last year I was informed that I was due for an upgrade, but because my phone was in good condition ,I decided not to upgrade.

On the 11th of January 2018 ,I then went to MTN vaal mall to go check the phones that they had, because prior to that I received a call from a gentle man who told me again that I am due for an upgrade and I told him that I am still happy with my phone, he then said that Its fine I can still keep my phone but because I had finished paying for the handset I qualified for discounted prices on the airtime that I was Getting.

When I got to vaal mall and explained to the staff, they dialed a certain number for me ,to speak to a lady who reassured me that taking up the airtime on discounted rates would not interfere with my status and I would be eligible to do an upgrade whenever I was ready.

Yesterday I went to MTN Ghandi Square for an upgrade and I was informed that I do not qualify as I have a new contract in place ,and when they checked getting discounted rates on airtime was a contract. I was shocked to learn that I had been ********ly upgraded without my concern.

I am so frustrated and disappointed at MTN for such an act!!!!!I called the call center and explained what has happened, the agent promised to escalate my query and would copy me on the email ,but till now I haven’t received anything. The reference for the call is 266 905 863

Can I request that this ******** contract is cancelled with immediate effect because I did not want to be upgraded and was infact **** to, What disappoints me the most is the fact that the person that processed the upgrade is not even an MTN employee but works for Summer Sun Trading .Who are these people and how did they get my details? Worst Part the contract payment goes through as a debit order? How can such information be shared ? In this time and age?