******** Conduct - Contravention of the Consumer Protention Act (2nd Review- no response received yesterday)

<p><strong>Review loaded 20 June 2016</strong></p> <p><strong>******** Conduct - Contravention of the Consumer Protention Act</strong></p> <p>Sa****ay I had the pleasure of being advised that my MobileWifi account with MTN has been upgraded (or should I say DOWNGRADED) without any form of communication to myself confirming that this is in order.</p> <p>Amazing that MTN is able to email your bill each month but a matter such as this takes no preference at all.</p> <p>According to the records this took place in April and low and behold now I pay double for less service and it is merely extended for a further 36 months. Who in their right mind would actually agree with this type of DOWNGRADE is not clear to me at all.</p> <p>When I approached one of the branches, very helpful staff I might add, I am advised that I must be further inconvenienced as no one is able to assist me until I have an affidavit completed and stamped at the police station stating that I did not request this DOWNGRADE.</p> <p>So let’s see how this works out for me:</p> <p>I now pay more each month<br />With Less internet access<br />Over a 36 months contract period<br />Take time out of my busy schedule to confirm my NON participation in the debacle<br />To add further insult to injury DO NOT think for one minute MTN website is user friendly in a way to find the correct person to escalate this matter to – it is nonexistent.</p> <p>I now insist that a senior person that has the authority to make decisions to contact me with regards to this matter. TODAY!!!!!!</p> <p><strong>Review loaded 20 June 2016</strong></p> <p>No response received thus far, but not surprised at all!!!</p> <p>I do note, however that MTN do choose who they will respond too. It is clearly not a first in first out scenario as it reflects the incompetence of this organization and the way they do business.</p> <p><strong>NOTE TO KOOSUM KAYLAN</strong> (Chairperson: Social and Ethics Committee) – With regards to the article that you have published and signed off against your personal name, titled “<strong>Responsibility for Ethics Governance and Management</strong>”, I personally would be very embarrassed to have done so considering there is clearly <strong>NO</strong> Ethics within your organization.</p> <p>Due to the lack of response to date I am advising MTN here with that I will be cancelling all future debit orders to my account as you have absolutely NO AUTHORITY TO DEBIT for something I did not agree too.</p> <p> </p> <p> </p>