RV
RAYMOND V
1 reviews | Active since Jun 2014
18 May 2015, 23:05
******** AND ******* CONTENT CHARGE
I have just spoken to a customer care representative at MTN. I have after 8 months into my contract with MTN run into mysterious and inexplicable charges. The representative explained to me that R78,85 added to my bill this month is content charges to subscription services I have never even heard of. I request that MTN refund this amount to me! I can prove I have never subscribed to these services and my content subscriptions come up as blank. I have taken this up with WASPA and will go to ICASA if I need to as well.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello rverster,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure.
MTN South Africa's reply02 May 2023, 21:58
Official
Hello rverster,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure.