1 reviews | Active since Jun 2016
******** action by MTN
<p>In December 2015, I received billing from MTN for 5 cell phone numbers. As I do not have any MTN contracts I called the MTN call centre and explained that on the billing they have the wrong banking apdetails and email address and I never enteed into a MTN agreement in November 2015. The lady assured me that she will rectify the problem. The next month I received MTN billing again and when calling the call centre again, they refferred me to the Centurion branch. At the branch they explained that this happens quite often and that I should bring an avidavit, which states that I do not have a MTN contract. I was hesitant to put my signature on paper and send it to MTN, as I strongly believe that this is an act from inside the MTn company where they could access clients old details. I have been a MTN client about 10 years ago before I moved over to Vodacom.</p> <p> </p> <p>Today, I was called by a debt collector, who informed me that I have been handed over by MTN. I have never entered into an egreement with MTN for the 5 cell phone contracts and demand MTn to provide me with the original contract with my original signature as proof of this agreement. If not, I demand the restoration of my name and credit refference.</p>
Good day Desere,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further. Please fax the documents to ********** 772.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Desere,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further. Please fax the documents to ********** 772.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day,
Reference number for the Bills which I'm receiving A ********** .
I have lost all faith in your system and personel. I have previously reported this on your ***** section on the web and was ignored. You are not going to get any copies of my ID or details as you have already opened contracts on my name without my permission. Not sending you my ID or any signed documentation as my details and ID are clearly not kept safe with MTN. Anyone can open a cel contract in my name and I get billed and handed over for it. Clearly your security to protect clients and their historical data on your system is not in place. How can you hand someone over for billing them if they dont have a contract or agreement with you. Who gave permission for debit orders to be withdrawn on an old account of mine. Lucily the account was closed years ago. Where was FICA requirements done...I have been contacted by VVM your debt collecting company 8 times yesterday... this is becoming an even bigger fustration.!!!!!!
Good day,
Reference number for the Bills which I'm receiving A ********** .
I have lost all faith in your system and personel. I have previously reported this on your ***** section on the web and was ignored. You are not going to get any copies of my ID or details as you have already opened contracts on my name without my permission. Not sending you my ID or any signed documentation as my details and ID are clearly not kept safe with MTN. Anyone can open a cel contract in my name and I get billed and handed over for it. Clearly your security to protect clients and their historical data on your system is not in place. How can you hand someone over for billing them if they dont have a contract or agreement with you. Who gave permission for debit orders to be withdrawn on an old account of mine. Lucily the account was closed years ago. Where was FICA requirements done...I have been contacted by VVM your debt collecting company 8 times yesterday... this is becoming an even bigger fustration.!!!!!!