1 reviews | Active since Sept 2016
******** access to my account
<p>I am really upset. I get a bill from mtn,of which they charging me 1000 rand more than they should, so I call their call centre and ask thabo to log a dispute for me,and a complaint, he gives me a reference number and 72 hour turn around time, of which today I call and do a follow up, only to find that no dispute was logged,only a note was made on my account,now the lady mbali who is assisting me can't help me log the dispute because I'm refusing to give her my banking details, I asked to speak to a manager lebalang tema and she does not want to assist me because of the 5 questions she asked,I could only answer 3 right,she refuse to help me.she did not want to ask me any other security questions, only the ones I didn't get right, so according to them they can't verify that I am the account holder, this is the 3rd time that this has happened to me and if no one contacts me in the next 24 hours, I'm going to the ombudsman and after that I'm filling a lawsuite against Mtn!!!!!! </p>
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Please be advised that charges for invoice dated 2016-08-20 have been validated and are deemed valid. Please note Internet Usage that transpired on the 09 , 10 August 2016 and 12, 13 August 2016 was billed directly from your account. Please note the monthly 300MB provisioned on the 2016-07-21 02:23:28 was depleted on the 2016-07-05 00:12:04, and the data promo depleted on 2016-08-04.
On the 2016/08/09 10:47:19 usage was billed directly from the account as there was no data bundle loaded, you only loaded the 1 Day Bundle on the 2016-08-09 13:15:14. The previously loaded 1Day Data Bundle expired on the 2016-08-10 00:00:00.0 thereafter internet usage on the 2016-08-10 from time 06:06 till 10:49:33 was billed directly from account due to no data bundle loaded. 100MB was loaded on the 2016-08-10 14:32 using loyalty points and depleted on the 2016-08-12 09:04:04.0.
Again usage generated on 12/13 August was billed directly from the account due to no data bundles loaded. The next data 100MB was only loaded on the 2016-08-14 08:18:06.0.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Please be advised that charges for invoice dated 2016-08-20 have been validated and are deemed valid. Please note Internet Usage that transpired on the 09 , 10 August 2016 and 12, 13 August 2016 was billed directly from your account. Please note the monthly 300MB provisioned on the 2016-07-21 02:23:28 was depleted on the 2016-07-05 00:12:04, and the data promo depleted on 2016-08-04.
On the 2016/08/09 10:47:19 usage was billed directly from the account as there was no data bundle loaded, you only loaded the 1 Day Bundle on the 2016-08-09 13:15:14. The previously loaded 1Day Data Bundle expired on the 2016-08-10 00:00:00.0 thereafter internet usage on the 2016-08-10 from time 06:06 till 10:49:33 was billed directly from account due to no data bundle loaded. 100MB was loaded on the 2016-08-10 14:32 using loyalty points and depleted on the 2016-08-12 09:04:04.0.
Again usage generated on 12/13 August was billed directly from the account due to no data bundles loaded. The next data 100MB was only loaded on the 2016-08-14 08:18:06.0.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
I never requested a usage limit, it should be and has always been 000000, who gave permission for that limit to be Increased? Have a look at my accounts history and you will see it is the same, why would I now all of a sudden request a usage Limit? As you could see when the data runs out, I top up, when I signed my contract with mtn, I specifically insisted that I have zero limits,when the data depletes then I top up with my own money, mtn had no right to increase my usage Limit!!!!!!
I never requested a usage limit, it should be and has always been 000000, who gave permission for that limit to be Increased? Have a look at my accounts history and you will see it is the same, why would I now all of a sudden request a usage Limit? As you could see when the data runs out, I top up, when I signed my contract with mtn, I specifically insisted that I have zero limits,when the data depletes then I top up with my own money, mtn had no right to increase my usage Limit!!!!!!