NM
Nono M
1 reviews | Active since Aug 2018
02 Aug 2018, 11:37
Unkwown Contract
Hello Peter ..I'm writing this on behalf of my cousin who is vulnerable and does not have access to internet, Hope u will assist her. I asked her to write down what have transpired and I volunteered to send her complain to you.
Please see her story below:-
My Name is Sharlott Ledwaba ..I had an account with MTN which it was a contract for 2 years, then I was told to pay it again for 2 Months .I called MTN to ask them to cancel the contract after paying the amount they requested for 2 Months, They then informed me that I have upgraded the contract. I was so surprised because I did not sign nor agree to any upgrading of the contract, and also did not receive any new phone from MTN.With an understanding that I have finished 2 years of contract I then stopped paying the contract, I then started to receive calls that I owe them for an upgraded phone which I am not aware of.
Please assist Name :Sharlotte Ledwaba Contact: ********** 053
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Replies (3)
MTN South Africa's replyOfficial
03 Aug 2018, 07:19Good day Nono,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your cousin will need to contact our ***** Department for assistance as your cousin has no knowledge of an upgrade being processed. Their direct contact number is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Aug 2018, 07:19
Official
Good day Nono,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your cousin will need to contact our ***** Department for assistance as your cousin has no knowledge of an upgrade being processed. Their direct contact number is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
03 Aug 2018, 07:19Good day Nono,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your cousin will need to contact our ***** Department for assistance as your cousin has no knowledge of an upgrade being processed. Their direct contact number is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Aug 2018, 07:19
Official
Good day Nono,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your cousin will need to contact our ***** Department for assistance as your cousin has no knowledge of an upgrade being processed. Their direct contact number is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
NM
Nono M's updateReviewer Update
03 Aug 2018, 08:22Thank you very much for your quick response Ishie
NM
Nono M's update03 Aug 2018, 08:22
Reviewer Update
Thank you very much for your quick response Ishie