SM
Sibonelo M
1 reviews | Active since Feb 2016
03 Feb 2016, 10:32
Unkown Wholesale Data Charges
Hi,<br> <br> I am DISGUSTED by MTN and their ********** business practice.<br> <br> They have been billing my account for months on end without any valid reason for doing this. I have a cellphone contract with them and I've notices they are billing me for WHOLESALE DATA CHARGES which I have not requested or asked of them. The amounts are ridiculous and this has been happening for almost a year.<br> <br> I have been billed:<br> R793.86<br> R1140.36<br> R618.40<br> R2778.66<br> .....etc<br> <br> I'm sick of them as no one in the company has adequately explained where these charges come from, I've called on numerous occasions and have yet to receive clarity. I'm so disappointed :(
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MTN South Africa's replyOfficial
04 Feb 2016, 15:05Hello smalinga,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that the Wholesale Data Bundle Charges are charges incurred for additional data bundle purchased using self-service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that the Wholesale Data Bundle Charges are charges incurred for additional data bundle purchased using self-service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Feb 2016, 15:05
Official
Hello smalinga,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that the Wholesale Data Bundle Charges are charges incurred for additional data bundle purchased using self-service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that the Wholesale Data Bundle Charges are charges incurred for additional data bundle purchased using self-service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***