MC
Meg C

1 reviews | Active since May 2009

22 Jun 2016, 06:57

Unknown number....never asked for this

<p>With my last upgrade, MTN in all their wisdom, changed my displayed cellphone number to UNKNOWN number. Was told to wait for it to RESET. Its been over a year now. COULD YOU PLEASE ENSURE MY PHONE NUMBER DISPLAYS WHEN I CALL SOMEONE!!!! DO NOT phone me regarding this query, I do not want excuses and your reasons, I just want MY number to display when I phone someone.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply22 Jun 2016, 19:09
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We have requested for the service to be loaded on your number, reference number: ********** .

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

MC
Meg C's update27 Jun 2016, 13:22
Reviewer Update

Okay its fixed - well done - knew MTN could fix this.