CJ
Crispin J
1 reviews | Active since Sept 2015
10 May 2018, 09:57
Unknown extra charges
Hello.
Account : A ********** number : ********** 875
I was charged R 285.75 as content charge on my 3g internet ****le - I would like to know what this extra charges are for as my bill is a set R 314 p/m I did try logging a query on the website but no response (ref ********** 10).
A quick response is appreciated because I'm being charged R 13.14 per day!
Regards
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Replies (1)
MTN South Africa's replyOfficial
15 May 2018, 09:55Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that Hello Peter replace all numbers with ** we cannot see the account information.
We tired to call you , no answer.
Please contact the 808 call centre on 135 from the contract device for assistance regarding the content charges on the account.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply15 May 2018, 09:55
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that Hello Peter replace all numbers with ** we cannot see the account information.
We tired to call you , no answer.
Please contact the 808 call centre on 135 from the contract device for assistance regarding the content charges on the account.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,