FT
FRIEDA T
1 reviews | Active since Sept 2013
24 Jul 2015, 09:37
UNKNOWN COSTS & NO FEEDBACK
I HAD A QUERY IRO COST ON MY JUNE ACCOUNT. CONTACTED 808 MANY TIMES-THEY NEVER ANSWER. SEND AN E-MAIL - NO RESPONSE! RECEIVED JULY'S ACCOUNT - UNKNOWN COSTS AGAIN. ONCE AGAIN CONTACT 808 - NO ANSWER ONCE AGAIN. SEND E-MAIL AGAIN. ASKED MORE THAN ONCE WHAT I NEEDED - EXPLAINED THAT I NEEDED TO KNOW WHAT I'VE BEEN BILLED FOR - STILL NO RESPONSE!<br> 808 - NO USE IN DIALING THIS NUMBER - THEY NEVER ANWSER, EVEN IF YOU LET IT RING FOR 45 MINUTES!<br> 1G OF DATA IS PAID FOR EVERY MNTH-WHICH WE MONITOR THROUGHOUT THE MONTH. WHAT ARE THE PACKET SWITH DATA CALL CHARGES? DID NOT DOWNLOAD ANY PICTURES OR RING TONES FROM THE MTN MENU AS THEY STATED. NEED TO KNOW HOW THIS WAS CALCULATED, FOR WHAT, AND ALSO WHERE WE EXCEEDED THE 1 G DATA ALLOWANCE FOR THESE 2 MNTHS.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 09:14Hello dutoitf,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that on the number ***, you are provisioned with 500MB plus 500MB promotional Night Express monthly. A billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015 the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that on the number ***, you are provisioned with 500MB plus 500MB promotional Night Express monthly. A billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015 the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2015, 09:14
Official
Hello dutoitf,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that on the number ***, you are provisioned with 500MB plus 500MB promotional Night Express monthly. A billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015 the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that on the number ***, you are provisioned with 500MB plus 500MB promotional Night Express monthly. A billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015 the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,