MN
Mbuselo N
1 reviews | Active since Oct 2015
26 Sept 2016, 09:48
Unknown Content Charge
<p>MTN has since May this year been billing for 'content charge' that I do not know, and MTN itself could not identify. Last month I requested for it to be blocked, after which I was told I would be refunded. But it hasn't happened. In fact, I just called this morning, after seeing my statement, and I was told that the billing dpt advised the customer service that the billing was valid. What is bizarre is that no one at MTN can tell me where that 'content charge' comes from. It doesn't appear on the system. MTN is busy billing me for something that they themselves cannot see. Ref numbers - ********** , ********** 66, ********** 17, ********** 06.</p>
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MTN South Africa's replyOfficial
26 Sept 2016, 16:44Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider, Android Gamer+ Daily VIP
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply26 Sept 2016, 16:44
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider, Android Gamer+ Daily VIP
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MN
Mbuselo N's updateReviewer Update
27 Sept 2016, 08:17Good day
That sim is used in an old tablet that is purely used as a wifi hotspot. It is impossible that I could have subscribed to any services, particularly gaming ones. I have never even heard of Android Gamer+ Daily VIP! MTN billed me, and I expect MTN to refund me. Remember I asked for this to be blocked last month and yet I'm still billed for the same thing this month. Please refund my account and investigate that service provider who billed me. We, MTN customers, deserve to be protected from these scavengers.
I'm worried that a third party could just use people's numbers and bill them through their service providers so easily! I imagine this is happening to a number of other people as well.
MN
Mbuselo N's update27 Sept 2016, 08:17
Reviewer Update
Good day
That sim is used in an old tablet that is purely used as a wifi hotspot. It is impossible that I could have subscribed to any services, particularly gaming ones. I have never even heard of Android Gamer+ Daily VIP! MTN billed me, and I expect MTN to refund me. Remember I asked for this to be blocked last month and yet I'm still billed for the same thing this month. Please refund my account and investigate that service provider who billed me. We, MTN customers, deserve to be protected from these scavengers.
I'm worried that a third party could just use people's numbers and bill them through their service providers so easily! I imagine this is happening to a number of other people as well.