CS
Cindy S

1 reviews | Active since Sept 2015

15 Oct 2015, 09:08

Unknown charges to account

Good day,<br> <br> I responded on your comment on my previous post but it seems that you only respond to new complaints and not comments. <br> <br> You responded: <br> We've had a look at your account and see that your data number has been subscribed to the subscription services of My Clab, Cell Fish, Newcloob, Lekker Mobile and Fun Club. These are all content providing companies. <br> <br> They provide services such as games, music, dating services and marketing related content. You will need to confirm for us if you are away of these charges in order for us to log a sufficient request with these content providing companies.<br> <br> I then responded: <br> No I am not aware of that and do not wish to have any subscribed content on my account.<br> Please advise how this can be blocked or prevented in future as I do not wish to have this problem again.<br> <br> Regards,

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Oct 2015, 10:17
Official
Hello cindy_stapelberg,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note that content service is not part of MTN service.

We do pick up the request has been sent to the content service provider Basebone and Miranet to remove your number from the data base.

You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.

Kind Regards,

Alice van der Merwe

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