1 reviews | Active since Jul 2017
Unknown charges
Having recently been charged for contents of which I had not agreed to or was aware, once again being charged for content. Mtn, as my service provider, should check with me first before allowing any unauthorised charges
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that content service is activated by the user of the device. MTN is not going to pass a credit for this charges.
Please contact the content providers to assist you with the credit.
Content information:***.7710
Kind Regards,
Alice van der Merwe
Email address :info (at) waspa.org.za
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that content service is activated by the user of the device. MTN is not going to pass a credit for this charges.
Please contact the content providers to assist you with the credit.
Content information:***.7710
Kind Regards,
Alice van der Merwe
Email address :info (at) waspa.org.za
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that we have sent an urgent request to content providers to remove the subscription from your number it should take within 2 to 48hrs.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that we have sent an urgent request to content providers to remove the subscription from your number it should take within 2 to 48hrs.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,