PH
Pieter-Jan Hoon
1 reviews | Active since Aug 2016
08 Aug 2016, 09:00
Unknown Charges
<p>I recieved an unknow charge of R 3700 on my account.</p> <p>I raised this with Customer services on 27 June and still its not sorted out.</p> <p>I have spoken to 4 people, Elizabeth Leu, Matshidiso Chaba, Lethu Duba and Thandokuhle Madela, and no one helped me thus far.</p> <p>They advise that they cannot tell me what the charges are for becuase I do not have itemised billing, so they expect me to just pay??</p> <p>please contact me and sort this out asap.</p>
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MTN South Africa's replyOfficial
09 Aug 2016, 16:08Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that you were billed for extra data usage after your allocated data bundle was depleted, a billing query for the invoice dated 2016-06-16 has been logged for investigation reference number: ********** .
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply09 Aug 2016, 16:08
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that you were billed for extra data usage after your allocated data bundle was depleted, a billing query for the invoice dated 2016-06-16 has been logged for investigation reference number: ********** .
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,