Unknowledgable Staff and Terrible Service

<p>My husband tried to get a SIM swap processed for a new phone that he purchased for me this morning at your Cresta MTN store. <br />At first he was told that the store could assist him, thereafter they told him that because I wasnt there that he would need my ID. <br />He left Cresta, drove home, collected my ID, drove back. Upon arrival at the store he was then told that they wouldnt be able to do a SIM swap for reasons unknown. After raising a complaint and stating that the previous consultant had told him he could, the new consultant checked with the original consultant, he was then informed that they could do a SIM swap, but not without myself present!!!<br />My husband then asked for the manager as he was ****ed off with the lack of knowledge of the staff and the complete lack of customer service!<br />The manager DID NOT apologize, and only stated that this was MTN's process. My husband told him that the process was not in question, but the knowledge and attitude of the staff (manager included), still no APOLOGY!<br />Then the manager asked for my contact number, which my husband gave, then the manager tried to phone that number to get ahold of me, of course that didnt work because THAT PHONE WAS IN THE BRANCH FOR THE SIM SWAP!!!!<br />So, now for the third time my husband AND I will have to return to Cresta to now CANCEL my contract.</p> <p>GOOD BYE and GOOD RIDDANCE</p> <p> </p> <p>**ON a side note, I just tried to process this complaint on your website, and your complaints email isnt working. Must be overloaded!</p>