Unkept Promises/ Breach of Contract/ No delivery

On Saturday the 25th of November 2017 I walked into MTN Alberton City to take up a special offer that was advertised. The offer was for the Samsung Note 8 for R799 pm and with it a Samsung 32" TV as part of the deal. I was told that all will be finalised within 24 -48 hours because of the chaos caused by Black Friday. Despite me and my wife calling everyday thereafter we were told the same thing everyday by the consultant Adrian Mokoena; 'That the backlog was due to the volume caused by Black Friday'. Eventually I only received the phone on the 6th of December. The problems thereafter were relating to retrieving the TV. After being pushed back and forth between MTN and Samsung/ Samsung Rewards.... eventually Adrian Mokoena and Store Manager Humbalani vowed to resolve matters before I left on holiday (23rd Dec) as the fault/ delay was MTN's and not mine. This promise was NOT kept. Today is the 22nd of January 2018 and I have still not received the TV as per the offer. I have been patient despite promises being broken. After 2 weeks of silence, last week I eventually received an sms from the store Manager Mr. Humbalani stating that the matter has been escalated. I.e. very little progress.

Up until now I understood MTN to be too big a corporation to not have the capacity to back an offer up. Should it really be this hard? 2 months really? I have been patient.. and hence I have now resorted to using THIS forum as a medium. I hope it elicits the appropriate response.

Please MTN... sort this out. (Sms exchanges between myself and Store Manager are attached)

Mr ST Peters