ZS
Zane S
1 reviews | Active since Nov 2014
03 Feb 2015, 09:45
Unjustified suspension of account / No call centre
My account was unjustly suspended. I spent 4 hours on hold with MTN's call centre yesterday without any response. I have sent through emails querying the suspension but have not had any feedback or clarification of why my account was suspended. <br> My last resort is now to turn to social platforms such as this to try and get a response from MTN. Please can someone (not a automatically generated email message) contact me to discuss.
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MTN South Africa's replyOfficial
17 Feb 2015, 14:20Hello Zane88,
Thank you for your post.
We do apologize for the delay in response and for the inconvenience caused as a result of this.
Our records show that the service on your lines have been restored. Kindly be advised that since you are a cash paying customer your payments are due 21 days after the invoice date. Your invoice date is on the 26th of every month.
We trust you find this in order
Regards,
Ebbedene
REQ:***
Thank you for your post.
We do apologize for the delay in response and for the inconvenience caused as a result of this.
Our records show that the service on your lines have been restored. Kindly be advised that since you are a cash paying customer your payments are due 21 days after the invoice date. Your invoice date is on the 26th of every month.
We trust you find this in order
Regards,
Ebbedene
REQ:***
MTN South Africa's reply17 Feb 2015, 14:20
Official
Hello Zane88,
Thank you for your post.
We do apologize for the delay in response and for the inconvenience caused as a result of this.
Our records show that the service on your lines have been restored. Kindly be advised that since you are a cash paying customer your payments are due 21 days after the invoice date. Your invoice date is on the 26th of every month.
We trust you find this in order
Regards,
Ebbedene
REQ:***
Thank you for your post.
We do apologize for the delay in response and for the inconvenience caused as a result of this.
Our records show that the service on your lines have been restored. Kindly be advised that since you are a cash paying customer your payments are due 21 days after the invoice date. Your invoice date is on the 26th of every month.
We trust you find this in order
Regards,
Ebbedene
REQ:***